01、Work overview
The above is an introduction to the primary process nodes of our company, aiming to enhance customers' understanding of our work progress.
Additionally, we have provided a detailed overview of several key stages in the workflow,
which can be accessed by clicking on the directory located on the top.
02、Pre-sales communication
To ensure effective communication, we have established guidelines for pre-sales communication, enabling sales representatives to fully understand customer needs and avoid misunderstandings.
03、Regular product customization
We support customer requests for customization of products. The sales team conducts an initial assessment, followed by confirmation from the technical department, and ultimately provides the assessment results to the customer.
04、The process of developing new products
We support customer requirements for the development of new products and will employ the APQP management process to ensure controlled steps throughout the new product development, maintaining quality at every stage.
05、Confirmation PI
The review of sales contracts is essential to ensure that customer requirements are mutually agreed upon by both parties, safeguarding the interests of both the buyer and the seller.
06、Customer payment
The above outlines the customer payment process. Due to variations in customer countries and payment methods, please consult with the sales team for specific payment arrangements.
07、Production management
Strict control over the production process is crucial for producing qualified products. Whether it's sourcing raw materials or the actual manufacturing process, we design each step with a risk control mindset to ensure delivering products that meet customer requirements while maintaining production efficiency.
08、The management of the supply chain
We implement a rigorous evaluation process for raw material, semi-finished, and finished goods suppliers to ensure they operate within controlled parameters. Each supplier undergoes an annual assessment, and those deemed unsatisfactory are eliminated from consideration.
09、Outgoing Quality Contro
To ensure customer confidence in product quality, we provide customers with inspection reports detailing product specifics after completion of processing. We only proceed with shipments after customer review and approval of the inspection report.
10、Customer complaint handling procedure
If customers encounter issues upon receiving the products, please promptly provide feedback to Eako. We will analyze and improve based on the issues and provide customers with a Corrective and Preventive Action Report.
